Help and contact

Your family's data

In the parent area you can see, download, change, and delete everything we keep about your family. You can also ask us at [email protected]; we answer within one month. Our privacy policy explains your rights.

Delete your Oasis Kids account

To delete your Oasis Kids family account and everything we keep about your children, sign in to the parent area and choose "Delete the family account" on the Family page. Only the account holder can do this. In the app, "Delete the family account" in the parent corner takes you to the same place on our website.

If you cannot sign in, email [email protected] from the account's email address, and we delete it for you within one month.

The account, every child's profile, and all their progress leave our servers within 30 days and our backups within 35 days. We keep proof of your consent and of the deletion for 6 years, and records of payments for 6 years after the end of the financial year, as UK company law requires; neither holds data about your children.

Deleting the account ends a subscription bought on our website; a subscription bought through Apple keeps billing until you cancel it in your Apple account settings.

Subscriptions

If you subscribed in the iPhone or iPad app, Apple looks after the payment: change or cancel the subscription in your Apple account settings.

If you subscribed on our website, change or cancel it on the Subscription page of the parent area.